FREQUENTLY ASKED QUESTIONS

Having trouble accessing your Media?

We are very sorry that you have not been able to access your photos. Please ensure that all the characters from your photo code have been entered correctly. Codes do include a mix of letters and numbers, and sometimes letters 'i' and 'o' may be the numbers '1' or '0' - we would recommend interchanging these if you are experiencing an error. If you are still experiencing issues, please let us know and we will get back to you as soon as we can.

Media not available message?

We want to deliver your memories as quickly as possible. Some venues upload media within a few hours, while others upload at the end of the day.

 

We apologise for any delay and suggest checking back often

Please ensure that all of the characters from your photo code have been entered correctly. Photo codes start with 4 letters, followed by a mixture of letters and numbers. Sometimes letters 'i' and 'o' may be the numbers 1 or 0.

Looking to Purchase online?

Digital photos and printed photos are available to purchase on our website. Please ensure the correct product is purchased for your requirements.

 

We recommend purchasing your photos within 3 months of your visit.

A guide to the use of your images

We, Magic Memories, take your photo or video to capture the fun you’re having and let you decide whether to bring home some memories of your experience. We collect payment information if you’d like to buy from us, your contact information if you’d like to keep in touch, and your address if you’d like us to ship products to you. Visit our Privacy Policy or contact our customer support team.

View full Terms and conditions and Privacy notices

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